Our happy silver lining of the lockdown and Working From Home (WFH) has been an opportunity to improve on aspects of the product that have become critical in the new normal.

“This is the canvas on which unified communications paint their visions of knowledge management, non-instructor led training and various other functions.”

Indian corporate environments  provide high quality infrastructure to ensure productivity to stay competitive in the world. Most companies spend a significant amount on IT support to keep networks available and fast. Servers, routers, computers and peripheral equipment are maintained with spares on hand, and that most critical component: a continuous electrical power supply. 

This is the canvas on which unified communications paint their visions of knowledge management, non-instructor led training and various other functions that can keep a company ahead of their competitors.

When WFH sent our employees to a place that was primarily a residence shared with family, it was a big disruption. It’s one thing to be able to check your email while at home on the weekend and quite another to work 8 hours or more every day on a precariously wifi connected laptop and interact with your team developing complex technology solutions.

“Working From Home had problems. kPoint engineers took this opportunity to deal with the stretched envelope where Enterprise Video is expected to work.”

kPoint is the most demanding user of the Enterprise Video Platform (not in volume of use but rigor of expectation). WFH had problems. kPoint engineers took this opportunity to deal with the stretched envelope where Enterprise Video is expected to work. 

Here are a few of the WFH-inspired improvements:

1. Even more than before, different locations in city limits have been providing spotty internet service due to higher demand and reduced maintenance by service providers. The configuration of video encoding used by kPoint had to be retooled to provide an optimum experience for users of the kPoint Mobile App.
2. Certain audio quality problems that were reported on customer laptops and devices, rare but present, could be reproduced quite by accident using computers when Working From Home. Laptops, webcams and audio devices of varying vintages had been put to use by the whole family. Once pinned down, the audio problems were resolved quickly.
3. Network disconnects during a live video broadcast occurred more frequently for WFH users. The two main reasons: power outages and an unreliable range of signal reception. This helped us make reconnects more robust as we got excellent test environments with no extra efforts. As a result, kPoint now has faster reconnects and minimal loss of data to resume receiving broadcasts.

As engineers, it’s our job to be always striving to look for places where things could be improved. Broadly speaking, products are developed due to innovations by their creators, customer demands and in rare instances by the events that life itself presents. As end users, you too may have experienced changes both personal and in your work life that the pandemic has so dramatically introduced in the first half of 2020.

We are delighted to share this silver lining to the dark pandemic cloud. Like all passionate engineering teams, ours too takes immense pride in making the product better everyday. The new normal is causing an explosion in the use of unified communications and kPoint is all set to make it better for you, our users!

Is there anything that could help you while Working From Home using kPoint?

We are working very hard to make every experience fantastic when you use kPoint. Is there anything that could help you while you WFH using kPoint? Do let us know!

I can be reached at avijit.senmazumder@kpoint.com.