Business Challenge

• Faced the challenge of providing informative and smooth training across seven categories of operations, with a vast amount of training material to be consumed
• The organization struggled with a lengthy time-to-market for various training materials, impacting the efficiency of onboarding processes and resource allocation
• With real-time and virtual sessions across different geographies and categories, CITCO encountered difficulties in delivering standardized and uniform training experiences

Solution

• Enabled the creation and delivery of engaging content through various learning channels, covering topics, products/apps/portals, geographic regions, and job functions
• Interactive elements were incorporated to enhance user engagement, making the learning experience captivating
• Leadership to deliver key messages quickly and efficiently, regardless of their location
• Significantly time-to-market for new learning materials, enabling quick adaptation to changing learning needs

Outcome

• 200% reduction in time-to-market for learning products
• 93 days of time save for content creators using videos
• 70% reduction in manual onboarding time for new employees
• 50% increase in content discoverability and accessibility
• 1500+ content assets created by subject matter experts