Business Challenge

• Higher number of IT support tickets, leading to delays in issue resolution resulting in low satisfaction among employees
• Absence of efficient self-service options leading to increased dependency on IT staff
• High operational costs associated with extensive one-on-one support

Solution

• Enabled self service video automation solution leading to quicker issue resolution and reduce ticket backlog
• Implemented a cost efficient video automation solution to resolve query faster without human intervention

Outcome

• 30% reduction in average ticket resolution time
• 20% reduction in the number of support tickets
• 30% reduction in support costs