At the end of September 2020, kPoint was recognized in “Market Guide for Enterprise Video Content Management” published by Gartner.
We take this opportunity to thank our customers who spurred us on our journey. As our incredible partners, they deployed our innovations creating business impact.
Here are a few highlights from our customer deployments.
Scale your reach easily: New employee onboarding @ a global IT Services Major
When a large number of new employees joined the company, it was not in one location nor was it in just one business practice. It was across 120 countries which already had nearly 300,000 total employees. Over 3000+ new hires were inducted every quarter. Here’s how kPoint helped onboard them fast.
In one 6 month timeframe the kPoint induction portal got over 1800 unique visits and averaged 52 minutes of viewing per visit. The training videos were confidential to the business unit and were hosted securely on kPoint. They were always available, just a ‘Search” away.
Make employees more productive: IT Support using Video @ a world leader in Auto Manufacturing
A forward-looking manufacturing company drastically improved change management during the frequent updates to its systems and applications by using kPoint’s video platform. It reduced the IT helpdesk burden by ‘videofying’ IT support.
The company has 4 large plants with 5000+ employees. Over 60,000 dealers and contract personnel are an integral part of its sales and support functions.
80% of the change communication and training content was created by the company’s own Subject Matter Experts. Employees as well as resellers preferred training via video and watched over 80% of the available content. This had a direct impact on the IT support whose help ticket burden was reduced by 20% every month. Classroom instruction was reduced by 50%. There is 24 by 7 access to a searchable repository of on-demand how-to videos.
Share employee knowledge rapidly: Closing the skill-gap @ a Location Technology Company
This company is global and wanted a decentralized knowledge sharing process that would be run locally. kPoint saw an unprecedented growth of adoption for this approach. An increase of over 189% month on month average viewership. 85% of employees were active users and 10% or more created training content. The strategy of “learning in the flow of work” has paid off handsomely. The sales team began to rely on searchable, auto-chaptered recordings of 200+ webinars for product knowledge and updates. They provide 25% of the global salesforce training material
The Gartner report can be obtained from here (Gartner Subscription Required). Dr. Shridhar Shukla, Co-Founder, MD, kPoint Technologies, says this of kPoint customers. “Immense gratitude. We have had the opportunity to work with smart aggressive companies who have seen ways to use video technology that we had not imagined. We will always provide them with the best technology and support possible. I believe this citation by Gartner in “Market Guide for Enterprise Video Content Management” is an affirmation of our platform’s capabilities and the value they bring to our customers.”
Write to us and we will help you create an impact using video.
Source: Gartner, Market Guide for Enterprise Video Content Management, Stephen Emmott, et al., 28 Sep 2020
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