Improved training adoption and reduced IT tickets at Hero MotoCorp
The world’s largest two-wheeler manufacturer saw a 20% decrease in monthly IT tickets by training employees on their various enterprise applications through kPoint.
65,000+ employees, contract personnel and dealers were logging in to various enterprise applications for process training, inventory management and dealer management. Because of the high number of employees and dealers logging to these various systems, their IT team was burdened with close to 20,000 help tickets per month. That is when the IT team decided to train them through their dedicated video platform, kPoint.
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