A leading global telecom company made the shift from classroom training to video based learning. This innovation helped the 10,000+ employee company save SME time, training costs, capture and share the organization’s tacit knowledge and provide training just when and where it was needed.
savings a year
adopted video in 2 years
hours of video training per month
A world leader in telecom infrastructure with 10000 global employees had a key dependence on the success of its L&D operations. The organization, which prides itself in innovation, was looking to make a gradual shift from traditional L&D processes to a process that is optimized with digital tools. At this point, they came across the kPoint video platform.
Although the organization had a large budget for L&D, they realized that running a traditional classroom_based training program had many challenges. Their subject matter experts were getting stretched due to regular training requirements as well as frequent travel to cater to globally distributed locations. Senior employees too found it hard to manage their work schedules to attend classroom training at a predefined time and location. Managing logistics and administrative work related to training was proving to be taxing. Apart from classroom training, there was also the challenge of capturing and distributing tacit knowledge of key employees – which would play a big part in developing a competitive edge.
- Classroom programs are over taxing
- Subject matter experts get stretched
- L&D process becomes labor-intensive and administrative
With kPoint online video platform, the organization made a plan to record their classroom sessions and make those available only as recorded videos. Whenever a new training was planned, the L&D team used the adage, ‘why repeat when you can record?’ With video recordings of the training, employees not only got a classroom-like experience, but they could undergo the training anytime, anywhere, at their own pace. The administrative hassle in planning the training was entirely reduced. And the L&D team could still measure and monitor the learning of employees by utilizing analytics of video viewing. kPoint collected the video viewing data of employees and sent it to the LMS.
This way, the L&D team could get a consolidated view of the learning analytics of employees, whether learning happened in the LMS or directly on the online video platform. kPoint could not only host training content created from external content vendors but also allow the trainers and SMEs to record their own training and tacit knowledge in a video. These videos were searchable and allowed all the employees to dive into the video knowledge repository and find the right content when they needed it.
The organization’s video portal today hosts 58 channels – which indicate the types of training available. 1000s of person-hours of training happens over videos each month. According to their own estimates, this translates to $70,000 of direct cost savings per year. More than 130 employees have added and shared knowledge videos on kPoint helping organizations make their invaluable tacit knowledge accessible and searchable. Inspired by L&D success, other functions such as corporate communications and HR also started using videos for their communications.
- 1000 hrs of classroom training every month shifted to video training
- Democratization in knowledge recording and sharing
- Almost entire organization started with video learning in less than 2 years
- Other function such as corporate communication and started videofication journey
“kPoint online video platform has been one of the key pillars of our videofication journey for learning and knowledge management.”
-Associate Director, Capability and Skill Development